Policies and Procedures

Heritage House Dental offers you the flexibility of paying for dental services through a variety of methods, including:

• Cash
• Cheque
• Direct Debit / Interact Payment
• Visa/Mastercard
• American Express

If you have dental insurance coverage, we may be able to submit your claim electronically at the end of your appointment if your insurance provider allows it.

Our Financial Policy
With the introduction of the new Health Privacy Act and the diversity of dental benefit packages, it is difficult to maintain accounts with a zero balance because of difficulty in estimating what your insurance payments will be.  It has been time consuming and difficult for us to continually collect or refund balances remaining, after insurance payments are received.  We would rather invest our time ensuring that optimal dental care is given.  We would like to be able to continue to offer our new and existing patients flexibility in paying for dental treatment with the following options:

OPTION 1 – Fee For Service

This option allows you to be in control of your insurance benefits, by paying in full at each appointment for treatment and being reimbursed directly by your insurance company. This will enable you to keep personal records of all dental transactions, all insurance reimbursements, track maximum allowable benefits and you will be more aware of what your plan does and does not cover. You will not have to worry about having outstanding account balances with us and you will not have to come in to collect monies that we may owe to you. When insurance companies are reimbursing patients, payment usually takes one to two weeks to be received, especially if your plan accepts electronic dental claims. If required, we will send electronic claims for you at each appointment.

 

OPTION 2 – VIP Express Checkout

Our VIP Express Checkout Program allows us to continue to offer you the convenience of using your insurance plan as a form of direct payment. We will require your credit card number and signature to issue a credit or debit memo to your credit card account for any over and under payment once your insurance portion has been received. You will be notified by phone or mail if any charge or credit is in excess of $100.00. Any claim not paid by your insurance company within 30 days, will be automatically put through on your credit card, and a receipt for this transaction will be mailed with a paid statement.