A Look At Your Next Appointment

After four long months, the ministry of Health has lifted the restrictions that were placed back in March. While Heritage House Dental has always followed strict infection control standards, during these unprecedented times the standards have been raised and in order to keep us all protected during this pandemic and in the future, we have updated our protocols. When we see you at your next appointment, things will be a little different.

COVID-19 Pre-Screening

Prior to your visit with us, we ask that you fill out a COVID-19 pre-screening form which will be emailed to you. Please note if you are accompanying a minor or are a caregiver attending the appointment with a patient, you will also be required to fill out a pre-screening form prior to the appointment.

Before You See Us

To follow proper social distancing measures, we ask you to arrive 15 minutes early to your appointment and call us upon your arrival. We will be using a virtual waiting room and we ask you to remain in your car or wait outside of the clinic, and once your chair is ready for you we will let you know when to enter the clinic. Please note we are asking for all patients to come to their appointment alone.

Once you are notified to enter the clinic we ask for you to read through our COVID-19 screening prior to entering the building. Once inside you will be asked to sanitize your hands, put a mask on, then proceed to the reception desk where a staff member will check you in and take your temperature.

There are several sanitizing dispensers throughout the clinic for your convenience. Please note if you are a caregiver entering the clinic with a patient, you will also be asked to follow these steps.

To make social distancing a little easier for you, we have placed signs throughout the office to know exactly where to stand and sit at a distance from any other party in the clinic.


During these unprecedented times, our team has taken action wearing more personal protective equipment (PPE), such as face masks and face shields.

You will also notice a few more changes inside the clinic to maintain a physical distance, such as an acrylic social distancing barrier surrounding the reception desk, acrylic room separators in each operatory, and social distancing signs.


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Please note in order to maintain social distancing, appointments will now be spaced out. Although this will restrict flexibility for scheduling your appointment, it will allow us to follow appropriate social distancing measures.

Your safety is our utmost priority! The protocols listed above are designed to create the safest environment for you, other patients, and our team.

We thank you for your patience and loyalty throughout this ordeal. We value your trust and look forward to welcoming you back!